Goholi Pty Ltd

Goholi ™ User Agreement and Terms and Conditions
1st January 2009 to 31st March 2010 Seasons

Goholi Pty Ltd
Australian Business Number: 117 423 024
Postal Address: GPO Box 380, Darwin, Northern Territory, Australia 0801
Email: goholi@bigpond.com

At Goholi Pty Ltd we display the full summary of the Terms & Conditions. In these terms and conditions to the best of our ability we have not linked out, generalized, mineralized our terms to look more appeasingly acceptable or hidden clauses.

Goholi Pty Ltd an Australian registered company No. 117 423 024 incorporating their group of web sites including www.goholi.com and www.goholi.com.au act as a booking agent for the customer/client (you).

Goholi Pty Ltd is a licensed travel agent based in Northern Territory Australia with the Licence No. NT147 providing a online facility where the customer/client can compare the multiple choices that are provided by well known Four Wheel Drive, Campervan, Car and Motorhome rental companies called suppliers/vehicle operators in Australia and New Zealand. The customer/client can make an assessment of which vehicle best suits their requirements, specification,and budget.

The vehicle rental contract is between the customer (you the hirer) either travelling or intending to travel on an selfdrive itinerary and the supplier 'The Vehicle Rental Company'. Your actual vehicle rental contract is signed on the nominated pickup date at the suppliers nominated pickup depot. Your actual vehicle rental contract is between the customer/client (you) and the supplier/vehicle operator.

All quotations are subject to availability of vehicles and services quoted and are not guaranteed until the deposit or full amount whichever is stated in the quotation of the selected vehicle is received and the booking is confirmed in writing by the supplier. Some quotations will have validity dates (refer to Smart Rates and Flex Rates which are valid for one week only as they can change price every week) on them and if a deposit is not received by that expiry date then the quotation will automatically cancel without notification to you.

It is the customer/client's responsibility to choose a trip and vehicle within their capabilities.

Booking requests are only accepted on the condition that Goholi Pty Ltd User Agreement and Terms and Conditions, and the Suppliers Terms and Conditions that apply to the relevant rental vehicle have been read and understood, and that you AGREE TO ACCEPT THEM.

Sumbitting a faxed or online secure booking form is acknowledge as acceptance of Goholi Pty Ltd User Agreement and Terms and Conditions, and the Suppliers Terms and Conditions by the customer/client (you)

Goholi Pty Ltd endeavours to keep the Terms and Conditions, specifications for their vehicles are current and up to date for the vehicle rental supply operators but accepts no responsibility for changes made by vehicle rental supply operators that do not appear within this and all our group of web sites. Vehicle rental supply operators may also apply minimum rental terms without warning during busy periods such as Christmas and summer peak season, Easter and School Holidays and other selected event dates such as Bathhurst weekend.

To secure a booking, Goholi Pty Ltd requires a completed Booking Form by the main driver (Unless other person is prior authorised) and payment details (credit card number, security code, expiry date, full name on card, full residental address and telephone contact details).

Tickets requiring amendments to names, dates, vehicle clauses, rates or any ammendment which involves the ETicket to be ammended and reissued to the the main hirer. In 2008 the first 2 booking amendments for date or location changes are free of charge (then on a AUD$35 agent fee applies per amendment). However the vehicle operators may have price variances and fees that will apply and must be paid by the customer, extensions may require the deposit amount to be increased. Reduction in rental periods may reduce the total of the rental but the deposit will remain unchanged.

All amendments must comply with the relevant suppliers/vehicles operators' current terms and conditions.

Payment: All payments will not be processed until the vehicle is confirmed as available.

A, B, CC,BP, M, - Range Of Rental Vehicles

1) Some suppliers such as our B, M, BP, CC, A - Range (or as clearly nominated in your quote) require a booking deposit of around 20% and the balance at pickup. With us as your booking agent the initial booking deposit may be as low as $1 to $100. The balance of the nominated deposit will be processed 45 days prior to departure.

Balance of the daily basic rental and any applicable fees such as oneway fees, remote locations fees, excess or bonds, excess reduction plan's, cleaning bonds, Airport fees, Stamp Duty and Adminstration fees, gas bottle fees, any associated fees pay direct to the vehicle supplier at pickup on the pickup date nominated. The Rental Voucher is only valid when the total deposit balance has been processed.

All Other Vehicles - Range Of rental Vehicles

1) If your rental pick-up is within 35 days from the booking, Goholi Pty Ltd require full payment of the total daily basic rental (unless advised on the quote) or total inclusive daily basic rental charges. The client/customer is then to pay any applicable oneway fees, remote locations fees, excess or bonds, excess reduction plan's, cleaning bonds, Airport fees, Stamp Duty and Adminstration fees, gas bottle fees, any associated fees which may vary from supplier to supplier and optional extras direct to the supplier at pickup.

2) If your rental pick-up date is 35 days or more from the time or booking, Goholi Pty Ltd require a deposit of approximately AU$100.00 to AU$250.00 (or the deposit nominated in your quote), with the balance of the total daily rental charge payable 35 days prior to pick-up. We will send a reminder email when the balance is due. We will then access the credit card detail supplied at booking for the balance of payment. The client/customer is then to pay any applicable oneway fees, remote locations fees, excess or bonds, excess reduction plan's, cleaning bonds, Airport fees, Stamp Duty and Adminstration fees, gas bottle fees, any associated fees which may vary from supplier to supplier and optional extras direct to the supplier at pickup.

Final Payment: In the case of non-payment of the balance of the daily basic rental and any inclusives pack (if chosen) by the due date, Goholi Pty Ltd will treat the booking as cancelled and you will be emailed informing you of our decision to the email address provided by you in the initial booking request unless the client/customer communicates to the contrary. Final payment conditions for certain products may vary and we will advise you in writing of these conditions at the time of quotation by Goholi Pty Ltd if this is applicable. The Rental Voucher is only valid when the total balance od the daily basic rental has been processed.

Fax: + 61 8 89453338
Scan: Email
Post: Confirmations Department, Goholi Pty Ltd, GPO Box 3410, Darwin, NT 0801 Australia

General

Credit Cards-Suppliers: Various suppliers now have an additional surcharge on any transaction. Please see your quote for details

Credit Cards-Goholi Pty Ltd: We accept Visa and Mastercard credit cards only. Card Surcharge any payment to Goholi Pty Ltd direct. The agent Goholi Pty Ltd will apply a 2% surcharge for all credit card transactions. Visa gift cards cannot be accepted currently.

Goholi Pty Ltd reserves the right to decline any quote request or booking at their discretion.

A Rental ETicket Voucher will be emailed to you. Please check that all the details are correct. You are also required and agree as part of these terms you are required to sign the 1st confirmation page of the same Rental Voucher (ETicket) and fax, mail or scan this page to Goholi Pty Ltd within 72 hours.

All prices will be quoted in Australian Dollars. Please use a currency converter to check the cost. All prices include Australia Goods and Services Tax of 10% and New Zealand Goods and Services Tax of 12.5%.

Exchange Rate / Currency Variations: All credit card transactions for Australian rentals are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for currency variances up or down. Refunds by credit card can take up to 45 working days or more depending on the renter’s Financial Institution.

Must be in writing and can either be per email, facsimile, or by letter. No cancellation will be accepted unless received in writing, signed by the main hirer and received by us directly from you between working hours EST 8am-4pm Monday to Friday and 8am-12.30 Saturday's-Sunday's unless with prior consent.The date that we acknowledge receiving the cancellation notice is the date that it is deemed cancelled. If you are emailing, posting or faxing follow this up by a telephone call with your full Goholi Pty Ltd ETicket reference details of Ticket number, supplier, date of travel and your name and current contact telephone number. This is so we can instantly act to try to save you unnecessary costs. We have saved our clients considerable supplier cancellation fees by this process. When calculating the cancellation fees the calculations will be based on the full Gross listed retail rate of the supplying rental company and not on any discounted rates.

All booking deposits are non refundable, you are locking in a great price and need to make sure of your travel arrangements prior to confirming the booking. You must read the Terms and Conditions that apply to the vehicle you wish to hire prior to making a reservation request. Any supplier cancellation fees that apply are additional to the forfeiture of the reservation deposit amount.

The agents security booking deposit (not any monies paid to the supplier) will be carried forward towards future booking deposit made by Goholi Pty Ltd (this is at the sole discretion of Goholi Pty Ltd ) if cancellation is made more than 7 days prior to travel. Deposit will be held for at least 3 months from date of cancellation less the value of any promotional coupon included in the booking such as food/fuel card and books and postage. On request we will consider holding deposits for much longer periods to help you plan another trip. Each suppler varies in their terms and conditions. If you cancel a booking and a refund for any other reason is credited to you then any 2% merchant fee taken by Goholi Pty Ltd will not be credited as we have been advised by our merchant facility this is not refunded by the credit card companies such as Visa and Mastercard.

Cancellations made less than 30 days from the pick up date will mean that the terms and conditions of the rental operator also apply to the booking. These arrangements can cost you over and above your deposit amount and it is important that you know the cancellation policies of the operator you wish to book with. There are 3 vehicle operators who impose a small cancellation fee for cancellations even outside 30 days including Australian 4WD Hire (Brisbane), Apollo and AAMotorhomes and these are clearly indicated on your quote and ETicket. By booking with Goholi Pty Ltd you are agreeing to abide by the cancellation policies of both Goholi Pty Ltd and the cancellation policies of the vehicle operators.

The vehicle Operators cancellation policies are contained within the Terms and Conditions of each individual supply company and are clearly available from your Goholi Pty Ltd quote and your ETicket. We advise you to read them carefully and make sure that you fully understand them, should you have any queries we are more then happy to answer your questions.

Regarding full payment bookings it is Goholi Pty Ltd policy to pay all suppliers within 24-72 hours of booking the clients vehicles the required daily basic and the card holder/main hirer agrees not to reverse any credit card payments made to Goholi Pty Ltd for the booking for any reasons whatsoever.

If you have a concern it is to be conducted with the supplier who will have your full required funds already from us the booking agent. Goholi Pty Ltd will assist you as we have done so over the many years we have been in business and as much as possible as we have considerable leverage within the industry.

Refunds will not be made for bookings cancelled due to inclement weather, work commitments, road closures or restrictions, altered / delayed / cancelled connecting travel arrangements, others, family or self ill health.

Suppliers and/or their agents state they will not honour calculation errors. Should a calculation error occur the supplier will charge for the shortfall at pickup. (this is part of the suppliers terms).

A 100% cancellation fee (Some suppliers vary look at your supplier terms link on your ETicket) on the gross daily basic rental (plus any inclusive pack shown) will be charged for a 'No Show' or No Pickup on the day departure no matter what reason.

A $150 adminstration fee for any cancellation, no show or no pickup fee will also apply from the agent.

At the pick and Once the hire commences:

We recommend to clients to familarize your self with the vehicle rental agency for pickup and dropoff as you may have a limited time frame. Always carry your supplier contact details and location of depots with you and also the suppliers Head Office contact details supplied on your ETicket from Goholi Pty Ltd. Please make sure to take with your our full Eticket.

When the rental vehicle has been collected, and the rental agreement contract between the hirer and the rental supply company has been signed, the Terms and Conditions contain within that contract apply in full. Should there be any amendment such as shorten or extend the hire once the hire has commenced, the hirer will have to deal directly with the rental supply company and not us at Goholi Pty Ltd, though we will assist to provide some general information. Any decision made will be between you and the rental supply company.

A booking shall be kept in the name of the orginal named person/s on the booking at all times and not changed. The same person/s shall be responsible for paying for the security bond and signing the vehicle suppliers rental agreement contract at pickup. All main and extra drivers must be present at the pickup of the rental with a valid drivers licence as per the suppliers terms. Any variance to this is based on suppliers discrections.

Please note that the car, campervan and motorhome rental companies reserve the right at their sole discretion to restrict vehicle movements in certain areas due to roads closed, adverse road or weather conditions. Even though it's you that soley decides what date to travel we will assist you with all our available resources and information prior to booking and before travel to help you decide on an appropiate time to travel.

Once you have commenced on your travel with the rental vehicle please keep handy the suppliers 24 help desk contacts details given to you at pickup by the supplier. In the event of an accident you must notify the supplier/vehicle operator immediatley of any concern whatso ever so they may be able to assist in resolving your concerns immediatley.

In the event that a customer/client has a complaint about any of the travel arrangements or vehicle rental, they must advise the relevant supplier at the time and inform Goholi Pty Ltd in writing. This will assist settlement of any grievance or complaint. Any dispute over the quality, fitness and condition of the product is between the customer/client and the product supplier and as such, Goholi Pty Ltd cannot be held liable for any problem with the product supplied.

Your 'Responsibiity' and we also strongly suggest you take out adequate 'Travel Insurance':

We strongly advise that you take out full travel insurance. Unforeseen circumstances that may require you to cancel travel plans can be very costly especially when the cancellation occurs shortly before commencement of a hire. In most cases this will incur a heavy penalty by the vehicle operator including total loss of the hire costs paid by you. Please ensure you have adequate travel insurance cover.We strongly recommend that you take out travel insurance even for domestic travellers, including cancellation insurance and effects of Force Majeure!

Goholi Pty Ltd as a broker or operator or agent finalises all arrangements for these products on the express condition that it shall not be held liable for any injury, any loss, loss of monies, accident, cancellation of travel, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, equipment failure or loss, war, acts of terrorism, any national and international crisis, adverse road or weather conditions, road restrictions impossed by suppliers at pickup, water vessel, aircraft or equipment or by Acts of God or through the acts of default of any company or person engaged in renting the vehicle and conveying the passengers or in carrying out our arrangements of tours or otherwise in connection herewith. Goholi Pty Ltd reserves the right to change any of the facilities, services or prices described in the information provided.

Goholi Pty Ltd including it's agent's, it's affiliates, sub-contractor's or staff accepts no liability for personal injuries and losses or for any action or activity undertaken by the customer/client arranged independently or by Goholi Pty Ltd while on holiday. Goholi Pty Ltd including it's agent's, affiliates, sub-contractor's or staff shall not be liable to compensate customer/clients for associated expenses incurred as a result of their booking what so ever. No refund will be made for any unused services that are included in the price.

Once the hire commences when the rental vehicle has been collected, and the rental agreement contract between the hirer and the rental supply company has been signed, the Terms and Conditions contained within that contract apply in full.

Any failure of a rental supply company to provide the vehicle they confirmed as being reserved is entirely the responsibility of that rental supply company. Every endeavour will be made by the rental supply company to provide an equivalent or better vehicle as set out in their Terms and Conditions and Goholi Pty Ltd accepts no responsibility for this or for any situation where a reserved vehicle is unavailable.

The customer acknowledges and agrees that many events relating to the services displayed on this site are beyond our control and such we are not liable for such occurances including: price fluctuation, cancellation or class of vehicle booked not available, vehicle not available at pickup, delay in pickup of vehicle, variation of services, conditions of travel, currency of information, non- performance of services by suppliers or rental companies and rental companies' accountability.

Why we are specialists - Information and keeping you informed with details such as 240 Volt Power to all vehicles:
Vehicles with 240 Volt wiring such as motorhomes can only be connected to 240Volts (15amps) mains at recognized camp grounds that have applicable 240Volt (15amps) mains connections suitable Motorhome and Campers. They are not suitable or allowed for normal house extension leads and generators. We feel it is important you know the capabilities of your vehicle.

All supplier vehicle specifications, supplier images, supplier lists of inclusions and supplier terms and conditions are provided by the supplier rental companies and may change at any time without notice. All vehicle information is presented in a simple and clear format that enables easy comparison. Images are for illustration purposes only and may vary from the actual vehicle provided. As vehicles may be upgraded or changed at any time the images may not show all variations within a vehicle category. Illustrations and text in any of our brochures/documentation/web page are representations only of the product depicted. Variances in actual products offered could occur due to modifications and/or upgrades to the product design.

Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. You will agree to verify the information with the provider of the service should you take any action after reading these pages.You will agree to indemnify Goholi Pty Ltd, it's staff, it's sub-contractors/agents and www.Ggoholi.com and it's websites, and all other access providers that enabled you to access this site for all foreseeable and unforeseeable results of any actions you take based on the material contained in this site.

We reserve the right to levy any government increase in local taxes that may be introduced after the publication of this site, however, we will make every effort to ensure that you are notified of any of these matters either prior to your booking or as soon as practicable after we have knowledge of such increases.

Goholi Pty Ltd an Australian registered company No. 117 423 024 incorporating their group of web sites including www.info@goholi.com and www.goholi.com.au act as a booking agent for the customer/client (you). This user agreement shall be interpreted in accordance with the law of Northern Territory in the Commonwealth of Australia. The actions, claims, demands or suits arising out of this agreement shall be exclusively justifiable in the courts of the said state. Goholi Pty Ltd has the sole authority to vary or omit any of these terms.